Your Rights

Access to medical information

Patients have the right to access their medical information, and may ask to view, or obtain, either all or part of it. No reason is required for such a request, but the practice may seek clarification of what is required.

Please note that a variable charge is usually payable to cover associated production and administration costs.

In exceptional circumstances access to information may be denied under provisions set out in the The Health Records (Privacy and Access) Act 1997.  Further details can be obtained directly from ACT Health.

 

Parents/guardians & Children

Children have a right to privacy of health information. In certain cases our doctors may exercise their professional judgment in accordance with the law to restrict parents or guardians from this information.

 

Complaints

Patients are encouraged to discuss any problem about treatment with their doctor or the practice manager. If a patient feels he or she is unable to resolve the problem within the practice, they can contact the ACT Human Rights Commission on 6205-2222 or by visiting the Health Services section of their website.

 

Privacy

AGP has developed a detailed policy about the collection, use and disclosure of the patient information that it holds.  If you would like to know more, please discuss the matter with your doctor or ask for a copy of our policy statement from reception.