What makes a good doctor?
In 2006, researchers asked nearly 200 patients treated at the famous American Mayo Clinic what made a good doctor. These were the answers they gave
Confident: The doctor's confidence gives me confidence.
Empathetic: The doctor tries to understand what I am feeling and experiencing, physically and emotionally, and communicates that understanding to me.
Humane: The doctor is caring, compassionate, and kind.
Personal: The doctor is interested in me more than just as a patient, interacts with me, and remembers me as an individual.
Forthright: The doctor tells me what I need to know in plain language and in a forthright manner.
Respectful: The doctor takes my input seriously and works with me.
Thorough: The doctor is conscientious and persistent.
This pretty much describes how the doctors at East Canberra General Practice would like to be seen by their patients. Maybe we are not always successful but those are the standards we set ourselves.
However there are two things we would add.
Firstly, we believe it is important that patients are given time in consultations to say what they want to say and do not feel they are being rushed.
Secondly, doctors need to have a thorough training in and grasp of medical science and how it is applied in general practice in an Australian environment. They need to be sensitive to cultural differences and also to the change in Australian social attitudes in recent years.