If you believe that you or your child needs urgent medical care, please say so to the receptionist. A nurse will then assess the situation and arrange for you to come to the surgery at once to be seen by a doctor or may advise you to go straight to hospital. You may decide after discussion with the nurse that the matter does not need same day treatment and a later appointment can be scheduled.
As a general rule, consultations are by appointment with the patient’s regular doctor. We see the development of continuing doctor patient relationships as essential to effective treatment. If you require a longer appointment, please let our staff know. You should also advise staff if more than one member of your family will be attending so that additional appointment slots can be reserved.
In exceptional circumstances, home visits are available for patients who are unable to come to the surgery premises. Patients are asked to contact the surgery during normal working hours to arrange home visits. Nursing home visits are also available by arrangement.
Doctors do not routinely take telephone calls from patients. If a patient wishes to leave a message for a doctor, it will be forwarded by reception to a nurse for appropriate triaging and follow-up.
ECGP does not accept email requests for medical advice. Patients wanting medical advice must obtain an appointment to see a doctor.
An appointment must be made for all repeat prescriptions. No phone or email prescriptions are given.
The cost of other services can be obtained on request.